Services
Accounts receivable recovery that turns aging claims back into cash
We work your accounts receivable (A/R) oldest and largest first, follow up with every payer by phone and portal, and close each balance as paid, appealed or properly adjusted.
| Code | What it means |
|---|---|
CARCCO-29 | The time limit for filing has expired |
CARCCO-22 | Care may be covered by another payer |
CARC = claim adjustment reason code, as printed on your remittance.
Aging A/R is rarely one big problem. It is hundreds of small ones: a claim that was never acknowledged, a request for records nobody answered, a secondary claim that was never sent. Each one needs someone to call, check and act before the payer’s deadline passes.
That is the work Medwiser’s A/R team does every day. We document every contact on the account, so your staff can see exactly where each balance stands.
What's included
- A/R aging analysisA breakdown of open balances by payer, age bucket and denial reason, so we start where the money is.
- Payer follow-upClaim status checks by portal and phone, with call reference numbers logged on every account.
- Corrected claims and appealsClaims fixed and resubmitted, or appealed with the documentation the payer asked for, inside each payer's filing limits.
- Underpayment recoveryPayments compared with your contracted rates, with short-paid claims sent back for reprocessing.
- Credit balance clean-upOverpayments identified and refunded correctly, so your ledger reflects what you are actually owed.
- Weekly aging reportDollars recovered, accounts closed and what is still open, by payer and age bucket.
Where revenue leaks
The problems we fix
Claims nobody followed up on
Claims that were never acknowledged, or were pended for information, can sit unpaid for months. We check status on every open claim and act before filing limits pass.
CARCCO-29The time limit for filing has expired
Coordination of benefits holds
When a payer thinks another plan is primary, payment stops. We confirm coverage order with the patient's plans and rebill the right payer.
CARCCO-22Care may be covered by another payer
Balances that should have been written off or refunded
Old credits and uncollectible small balances distort your A/R. We close them out correctly, with notes your auditors can follow.
How it works
Getting started with a/r recovery
Aging review
We pull your A/R aging and recent remits under a signed BAA and estimate what is recoverable by payer.
Prioritize
Accounts are ranked by age, balance and filing deadline, so the claims closest to timely filing limits are worked first.
Work the backlog
Our team follows up, corrects, appeals and closes accounts, logging every payer contact.
Report
You see dollars recovered, accounts closed and the remaining balance by payer and age.
Benchmarks
The numbers we report against
Industry benchmarks and our own service targets. We measure your baseline in a free review and report against it every month.
FAQ
A/R Recovery: common questions
Can you work only our old A/R and leave current billing with our team?
Yes. Many practices hand us a backlog project first, usually claims over 90 days, while their own team keeps current billing.
How far back can you recover?
It depends on each payer's timely filing and appeal limits. Medicare allows 12 months from the date of service for initial claims; commercial limits are often shorter. We check every account against its payer's limit before working it.
How is A/R recovery priced?
Usually as a percentage of what we actually recover, so you pay nothing on balances that stay uncollectible. We confirm the rate after reviewing your aging report.
Will you contact our patients about balances?
Only if you ask us to. Patient follow-up is optional and handled in your practice's name with your approved scripts.
Related services
Often paired with
Denial Management
Denials appealed fast and prevented from happening again.
- Every denial coded to its CARC reason
- Appeals with the right documentation
- Root-cause fixes upstream
Medical Billing & Coding
Accurate codes and clean claims, submitted within one business day of the visit.
- Specialty-trained coders
- Claims scrubbed before submission
- Daily charge entry
Free A/R review
Find out how much of your A/R is still recoverable
Share your aging report and we will estimate what can be collected, payer by payer, before you commit to anything.